SMS Program Explanation
You Review Us provides messaging tools that allow businesses to request customer feedback and invite customers to share their experience after interacting with a business.
Customers may receive SMS messages when they have recently interacted with a business that uses the You Review Us platform.
Purpose of Messages
SMS messages sent through You Review Us may include:
Requests asking customers to share their experience
Links to leave a review or provide feedback
Customer satisfaction surveys
Follow up requests related to a customer interaction
These messages help businesses understand customer experiences and improve service.
Consent to Receive Messages
Customers receive SMS messages only after providing their phone number through a service interaction, feedback form, reservation process, or other direct communication with a participating business.
By providing a phone number in connection with a business interaction, customers consent to receiving feedback related SMS messages.
Message Frequency
Message frequency varies depending on the interaction with the participating business. Most users receive a limited number of messages related to a specific feedback request.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan.
Opt Out
Customers may opt out of SMS messages at any time by replying STOP to any message.
Once opted out, no further SMS messages will be sent unless a new interaction occurs and consent is provided again.